Our products are shipped to you by either UPS. FedEx or by US mail. If you must have your product as fast as possible, please write or call for an express quote.
Almost everything will go out within 48 hours of your purchase. If there will be a substantial delay for any reason, we will email you.
Everything is 100% guaranteed to please you. In any case when you are not satisfied, please notify us and we will do whatever it takes to remedy the situation: a replacement or a refund as you prefer. We welcome you to get in touch by
- using the Contact Us page, or
- by emailing directly to support@greatpictureframes.com, or
- by calling us at 720-980-6890
We will check both email and phone messages at least daily, and respond to your question right away.
Our privacy policy requires that we never share your email address or anything else about you with anyone else. We hate spam as much as you do and would never compromise your privacy.
If you have any difficulty or need an exchange or to make a return, just let us know. There will be no restocking fee and no need to get an RMA number, we just want you to be happy with all of your purchases from this website store. You can even take up to a month to try out your frames and albums to make sure they go perfectly in your home or office. So, feel free to shop as much as you like without any risk.
Shipping and handling charges are automatically added to your order total as follows:
| Purchase Total | Shipping |
|---|---|
| Less than $30 | $11.95 |
| $29.01 through $48 | $12.95 |
| $49.01 through $100 | $14.95 |
| $98.01 through $175 | $17.95 |
| up to $175.00 | $30.00 |
| above $175.00 | Please check with us |
These rates are good for any location in the continental United States. Depending on the weight of the package, we may need to charge an extra shipping fee when sending to Hawaii or Alaska. Please indicate on the checkout page if you would like us to calculate this for you before processing your order and let you know the total before you decide for sure.
PLEASE NOTE: Unfortunately we have to cease sending packages to other countries immediately. Complying with the import customs procedures and duties has become too burdensome, confusing and expensive. Thank you to the many Canadian and other customers with whom we have enjoyed doing business over the past few years. We regret very much no longer being able to serve you.
One of our customers recently wrote: "If every merchant packed their products for shipment the way you packed this one, there would probably never be any shipping damage. Thanks!"
We're trying to go green and do our part to contribute to responsible use of resources! We've begun using recycled shipping materials, including packing supplies and boxes. Sometimes you may receive a box with another company's logo on it—that's a box we are reusing. I also collect shipping peanuts, bubble wrap and paper from the shipping department where I work. They used to throw these away but now I am able to recycle them in our shipments. If possible, it would be great if you can recycle them again.
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To send periodic emails drawing your attention to a sale, to new collections or to other site news
(you may unsubscribe at any time; instructions on how to do so will be included in anything we ever send you)
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Great Picture Frames
5269 Fox Meadow Dr
Highlands Ranch, CO 80130
United States
E-mail: support@greatpictureframes.com
Phone: 888-409-4470